Frequently Asked Questions

Welcome to the Poorat FAQ page. Below are answers to common questions about orders, shipping, returns, refunds, and customer support.

Ordering

How do I place an order?

Browse the products available at https://poorat.shop, select the product you wish to purchase, add it to your cart, and follow the checkout instructions.

Review your order details, shipping address, and total cost before completing your purchase.

Will I receive an order confirmation?

An order confirmation is generally sent to the email address provided at checkout. If you do not receive one, check your spam or junk folder and contact contact@poorat.shop if you need assistance.

Can I cancel or change my order?

Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once an order has been processed or dispatched.

If an order cannot be cancelled, you may be eligible to request a return under our Refund and Return Policy.

Shipping and Delivery

Where does Poorat ship?

We currently ship to destinations within the United States.

How long does order processing take?

Orders generally require 1–3 business days to process before dispatch.

How long does delivery take?

Estimated delivery is 3–7 business days after dispatch. Delivery estimates are not guaranteed and may vary depending on your location, carrier operations, holidays, weather, and other factors.

How can I track my order?

If tracking is available, tracking details will be provided when your order is dispatched or when the carrier makes the information available.

If you need help locating your order, email contact@poorat.shop with your order number.

What if my order is late?

If your order has not arrived within the estimated delivery period, contact us with your order number. We will review the available tracking information and help determine the appropriate next steps.

Can I change my shipping address?

Contact us immediately if you entered an incorrect address. We cannot guarantee changes after an order has been processed or dispatched.

Returns and Refunds

What is your return policy?

Eligible purchases may be returned within 30 days of delivery, subject to the requirements in our Refund and Return Policy.

Please contact us before sending an item back so we can provide return instructions.

Who pays for return shipping?

For standard returns, customers are responsible for return shipping costs.

If an item is confirmed to be defective, damaged, or incorrect, contact us for assistance with the appropriate return shipping arrangement.

How do I request a refund?

Email contact@poorat.shop with your order number, the item concerned, and the reason for your request. We will provide instructions for the next steps.

When will I receive my refund?

After a returned item is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. Your bank or payment provider may require additional time to post the refund.

For full details, please review our Refund and Return Policy.

What should I do if my item arrives damaged or incorrect?

Contact contact@poorat.shop as soon as possible. Include your order number, a description of the issue, and photographs if available.

We will review your request and explain the appropriate next steps.

Payments and Products

Which payment methods do you accept?

The payment methods available for your order will be displayed at checkout.

Are product prices and shipping costs shown before checkout?

Product prices are displayed on the relevant product pages. Applicable shipping charges and the order total should be reviewed at checkout before completing your purchase.

Are products always in stock?

Availability may vary. The availability shown on the website and during checkout is the best indication of whether a product can currently be ordered.