Terms of Service

Last updated: October 27, 2026

These Terms of Service ("Terms") govern your use of https://poorat.shop and purchases made from Poorat ("we," "us," or "our"). By accessing our website or placing an order, you agree to these Terms and our applicable store policies.

Please read these Terms carefully before using our website.

1. Online Store

Our store operates on Shopify, which provides the ecommerce platform used to offer our products and services.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others, disrupt the website, or interfere with other customers' use of our services.

2. Eligibility

By using our website, you confirm that you are legally permitted to enter into the relevant transaction under applicable law.

If you use our website on behalf of another person or organization, you confirm that you are authorized to act on their behalf.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, prices, specifications, and availability accurately.

Actual product appearance may vary slightly due to screen settings, lighting, manufacturer updates, or other factors. Any material product differences will be addressed in accordance with applicable law and our stated policies.

Product availability may change without notice. We do not guarantee that every product will remain available at all times.

4. Prices and Payment

Product prices and any applicable shipping charges will be displayed on our website or at checkout before an order is completed.

Prices, promotions, and availability may change prospectively. Changes will not retroactively alter a completed order except where permitted by law or agreed with the customer.

You agree to provide accurate billing and contact information and to use an authorized payment method.

Payment processing may be handled by third-party payment providers and may be subject to their own terms and privacy practices.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.

We reserve the right to review or decline an order where permitted by law, including in cases of suspected fraud, payment authorization failure, inaccurate pricing, product unavailability, or an apparent ordering error.

If we cancel an order after payment has been collected, we will arrange any required refund in accordance with applicable law.

6. Shipping and Delivery

We currently ship to destinations within the United States.

Our usual order-processing time is 1–3 business days, and estimated delivery is 3–7 business days after dispatch. These are estimates, not guaranteed delivery dates.

Shipping charges, tracking availability, and applicable delivery information will be provided as described in our Shipping Policy and at checkout.

We will handle delays, lost packages, and other delivery issues in accordance with our policies and applicable law.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the conditions in our Refund and Return Policy.

Customers are responsible for return shipping costs for standard returns unless the item is defective, damaged, or incorrect, in which case the applicable return arrangements will be explained by our support team.

Please consult the Refund and Return Policy for return eligibility, instructions, refunds, cancellations, and any applicable exclusions.

Nothing in these Terms removes rights that cannot legally be excluded.

8. Promotions and Discounts

Promotions and discounts may be subject to additional conditions, including eligibility, expiration dates, product restrictions, and limits on use.

The applicable terms will be disclosed with the promotion. Where a promotional term conflicts with a mandatory legal requirement, the legal requirement will prevail.

9. Prohibited Uses

You may not use our website:

For unlawful, fraudulent, or deceptive purposes.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To introduce malicious code or attempt unauthorized access.
To interfere with website security or normal operation.
To submit false, misleading, or unauthorized payment or order information.

We may take reasonable action against prohibited activity as permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics, and other integrations.

We do not control all third-party services or websites. Their terms and privacy policies may apply to your interactions with them.

A third-party link does not automatically mean that Poorat endorses the third party or guarantees its services.

11. Intellectual Property

The content of our website, including text, graphics, design elements, and other materials, may be protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

12. Disclaimers

To the extent permitted by law, the website and its services are provided on an "as available" basis.

We do not guarantee uninterrupted or error-free website operation. We make no disclaimer of any warranty or consumer right that cannot legally be excluded.

Product-specific warranties, if applicable, will be described in the relevant product information or accompanying documentation.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Poorat will not be liable for indirect or consequential losses arising from the use of the website where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.

[LEGAL REVIEW REQUIRED: CONFIRM THE APPROPRIATE LIABILITY TERMS FOR THE LEGAL ENTITY OPERATING POORAT AND THE APPLICABLE JURISDICTION.]

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse the website or violate these Terms in a manner that creates liability for Poorat. Any indemnification obligation will apply only to the extent legally enforceable.

15. Governing Law

These Terms are subject to applicable laws and any mandatory consumer protections that apply to your transaction.

Governing law and venue: [CONFIRM THE ACTUAL LEGAL ENTITY OPERATING THE STORE, ITS JURISDICTION, AND THE GOVERNING-LAW PROVISION WITH A QUALIFIED LEGAL PROFESSIONAL BEFORE PUBLISHING.]

Nothing in this section deprives a consumer of mandatory legal protections that apply in their jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page with a revised "Last updated" date.

Changes apply as permitted by law. The terms applicable to a particular purchase will be interpreted in accordance with applicable legal requirements.