Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Poorat ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://poorat.shop, make a purchase, contact us, or otherwise interact with our store.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact and identity information: Your name, email address, phone number, billing address, and shipping address.

Order information: Products purchased, order details, payment status, returns, refunds, and customer support communications.

Payment information: Payment details required to process transactions. Payments may be handled by third-party payment providers. We do not claim to store complete payment card details unless our actual payment systems do so.

Device and usage information: Information such as your IP address, browser type, device details, pages viewed, and interactions with our website, subject to the technologies and settings in use.

Information you provide: Information included in messages, feedback, forms, or other communications you send to us.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Accept and verify payments.
Arrange shipping and provide order updates.
Respond to questions and customer service requests.
Administer returns, refunds, and exchanges.
Maintain, troubleshoot, and improve our website.
Detect, investigate, and prevent fraud, security incidents, and unauthorized activity.
Meet legal, accounting, tax, and regulatory obligations.
Send marketing communications where permitted and, when required, with your consent.

3. Cookies and Similar Technologies

Our store and service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand site usage, measure advertising performance, and perform other disclosed purposes.

You may be able to control cookies through your browser settings or any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

[CONFIRM THE ANALYTICS, ADVERTISING, COOKIE-CONSENT, AND TRACKING TOOLS ACTUALLY USED ON THE STORE.]

4. How We Share Information

We may disclose personal information to service providers when necessary to operate our business, including providers that support:

Online store hosting and ecommerce services.
Payment processing and fraud prevention.
Order fulfillment, shipping, and delivery.
Customer service and communications.
Website analytics and advertising, where enabled.
Accounting, legal, compliance, and security functions.

We may also disclose information when required by law, to protect legal rights, investigate fraud, or support a business transaction such as a merger or asset transfer.

We do not sell personal information in exchange for money unless our actual practices and applicable law require a different disclosure. If we engage in data sales, targeted advertising, or other regulated sharing, we will provide the disclosures and choices required by applicable law.

5. Shopify and Third-Party Services

Our store operates on Shopify. Shopify and other service providers may process personal information to provide ecommerce, hosting, payment, security, and related services.

Third-party payment providers, shipping carriers, and other integrated services may handle information under their own privacy policies and terms.

[REVIEW YOUR ACTIVE SHOPIFY APPS, PAYMENT PROVIDERS, ANALYTICS TOOLS, AND ADVERTISING INTEGRATIONS AND ENSURE THIS SECTION ACCURATELY REFLECTS THEM.]

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution.

Retention periods vary according to the type of information and the applicable legal requirements.

[CONFIRM ANY SPECIFIC RETENTION PERIODS OR DELETION PROCEDURES THAT YOUR BUSINESS HAS ADOPTED.]

7. Data Security

We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, obtain a copy of certain information, or object to or restrict certain processing.

You may also have the right to withdraw consent, opt out of certain marketing communications, or exercise additional privacy rights.

To submit a privacy request, contact contact@poorat.shop. We may need to verify your identity before processing your request.

If you receive marketing emails from us, you can use the unsubscribe instructions included in those emails where available.

9. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review the matter.

[CONFIRM WHETHER YOUR PRODUCTS OR MARKETING ARE DIRECTED TOWARD CHILDREN AND UPDATE THIS SECTION AS NEEDED.]

10. International Processing

Although Poorat currently ships to customers in the United States, some service providers may process information in other locations.

Where applicable, we take steps required by law regarding cross-border transfers and the protection of personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be published on this page with a revised "Last updated" date.